Violent offenders have no place in our physical or online communities. We are outraged that anyone, anywhere may experience fear, abuse, or violence when looking to meet someone special, and we will always work to improve our systems so everyone on our apps feels respected and safe. We want to be very clear: when anyone is reported to our apps for violent behavior, we aggressively remove and block the perpetrator’s account from all of our platforms. We take incidents of sexual assault with the utmost urgency and seriousness and will always - always - work with law enforcement to help ensure that justice is served.
We truly hope that these stories educate, inform and lead to more investigative queries from law enforcement. We are not aware of any subpoenas or requests for information from any law enforcement agencies related to the survivors named by the Australian Broadcasting Corporation (ABC). And we want to help. So to law enforcement authorities everywhere, please know that we want offenders punished and off our platforms. If you are investigating anyone and believe we have any information that can be helpful, contact our legal department at: email@example.com.
Sexual assault is a societal problem and each of us, and every company, can play a role in making this a safer world. We’d like to take the opportunity to clarify our processes and policies that are in place today and commit that we will always continue to improve our systems.
As outlined in the Match Group Safety Center --
We have heard from survivors and we are acting. We strive to continually improve our safety systems and are always ready to take further action when shortcomings are identified. Reporting in-app and to our customer care teams is an important way we learn about potential issues and bad actors and allows us to take appropriate action.
We are grateful to all who have spoken up about violence or assault by someone who they met through our platforms. We value and respect their courage and determination to report these incidents so we can remove these offenders from our sites and better protect our users. We also honor and respect the courage it takes survivors of assault to report these crimes to law enforcement, which is a traumatic and difficult experience. We know this is a personal and often heart-wrenching decision, and we support all survivors - regardless of whether they choose to go to law enforcement - by partnering with the top experts in this field to provide resources at every point in the painful journey towards healing.
Violence and sexual assault are complex problems that sadly continue to persist in our world. But we are committed to being a part of the solution, working with our partners in government, law enforcement, and the tech industry, and doing every bit we can to lead action on this all-important issue.
For Australia Police:
Over the next coming weeks we will be reaching out to federal and state law enforcement and safety officials across Australia to set up meetings with our Safety and Legal teams so we can better explain the tools and resources we have dedicated to helping their efforts. We also want to hear directly from these officials on ways to work together more seamlessly in the future.
For Our Australian Users:
We want to be sure all survivors of sexual assault have access to support resources. Here are some you may find helpful:
1800 RESPECT: 24/7 Hotline: 1800 737 732
Lifeline: 24/7 Hotline: 13 11 14; Text (12pm-midnight AEST): 0477 13 11 14
QLife: 1800 184 527
Red Cross Support for Trafficked People Program: 03 9345 1800
Women's Services Network: 1800 WESNET (1800 937 638)